Service Desk Engineer

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Service Desk Engineer

You really enjoy working in a team, ensuring that your client is satisfied and that their technical problems are resolved. You love using your coordinating skills to provide them with an optimal service and to continually work on improvements. At the head office of Pas Reform in Zeddam, you are in the ideal place. From here, we serve clients all over the world and provide technical support for the local service engineers.


What will you be doing?

Your work is a nice combination of overarching responsibility and individual custom work for your clients. Within our service desk, you are responsible for coordinating and following up all the technical issues (electrical engineering, mechatronics and software) so that they can be resolved fast, properly and to the client's satisfaction. You are also responsible for the processing in the CRM system. Together with your team, you decide which issues have priority. You deploy the right engineers and coordinate the whole process. You love the teamwork associated with this position, which involves project managers and R&D employees, among others. In everything that you do, you focus on the long-term relationship with your clients. You regularly visit them or contact them via Skype. Their experiences and your own findings form the basis for the continuous development of the service and thus yourself. This is what gives you energy. 

What do you contribute?

You are an organisational talent and love resolving client problems fast and satisfactorily. In doing so, you don't easily get stressed. You have excellent communication skills, with both your clients and your colleagues. You accept that your position regularly involves being part of a 24/7 emergency support service and that you occasionally travel abroad. You speak (and write) English as well as another foreign language if possible (preferably Spanish).

Besides your personal competencies, you have completed an HBO (higher professional) education (in technology) and have at least 3 years' experience in a similar position. 

What can Pas Reform offer you?

We are a leading organisation. With our 100 years' experience, we occupy a prominent position on the world map. We continue to grow and offer you the scope to contribute and further develop yourself and your position. Despite our size, every employee counts.

For our terms and conditions of employment, we apply the Collective Labour Agreement for the Metal and Electrical sector (Metalektro), which we supplement with our own company regulations.